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Secure operator authentication
for retail scales drives
customer satisfaction initiatives

ELATEC’s TWN4 MultiTech2 HF Desktop Reader was the perfect match for this grocery client’s commercial scales. Easy, secure operator authentication helps them protect inventory and track customer satisfaction scores.

The perfect RFID solution for you!

Challenges

  • The reader needed to work with their existing MIFARE DESFire Ev1 and EV 2 8K employee ID cards and be easy to integrate with their precision scales for deli, meat, seafood and produce.
  • It needed to prevent unauthorized access to scales and link operator identities with individual sales transactions.
  • Transaction information was linked to an app where customers could record satisfaction ratings for the transaction.

Solutions

  • The ELATEC TWN4 MultiTech2 HF Desktop Reader supports their existing MIFARE DESFire card technologies and can be updated with other technologies, including NFC, if their needs change.
  • The reader hooks up to the scale via USB for easy plug-and-play operation.
  • Employees simply wave their ID card over the reader to start the transaction. Their name displays on the scale readout and is linked to the transaction information encoded in a QR code that is printed on the register receipt.

Results

  • The ELATEC TWN4 MultiTech2 HF Desktop Reader supports secure, easy and convenient authentication for employees, linking operators to transactions.
  • The evolutionID authentication solution connects the reader to a customer app, which allows customers to confirm who is preparing their order and rate their transaction.
  • Operator scores are used for training and employee recognition programs, driving improvements in customer satisfaction.

Success story

DinoSol, a leading supermarket chain in Spain, needed to authenticate scale operators at meat, seafood, produce and deli serving counters. Precision scales from Bizerba display the weight of selected goods and print receipts for checkout. With more than 1,000 scales in use at 800 stores nationwide, and thousands of potential operators, DinoSol wanted an easier way to match operators to transactions so they could track service behaviors and improve customer satisfaction. 

An Easier Method for Retail Operator Identification

RFID is more convenient, secure and hygienic than their previous password/PIN system—and reduces headaches for the IT department related to resetting lost or compromised passwords. Now, operators simply wave their employee ID card over the scale to start the transaction. Their name displays on the scale readout and is linked to the transaction information encoded in a QR code that is printed on the register receipt.

An Integrated Solution for Improved Retail Customer Satisfaction

The ELATEC TWN4 MultiTech2 HF Desktop Reader was easy to integrate with their Bizerba precision scales and supports their existing employee card technologies (MIFARE DESFire Ev1 and EV 2 8K) while retaining flexibility for the future. The evolutionID authentication solution connects reader data to an app to track customer satisfaction scores by transaction and operator. The company can use that information for internal training and employee recognition programs, enabling them to drive continual improvements in the customer experience.

TWN4 MultiTech 2 HF Desktop Reader: Simple and Secure

The TWN4 MultiTech 2 HF Desktop was the perfect match for their application. With easy plug-and-play setup and a powerful API for custom configurations, it offers the perfect balance of simplicity and power. The onboard SAM (Secure Access Module) provides increased security. The units are easily updated after installation via a contactless CONFIG card or remote upgrade. 13.56 MHz (HF) with integrated antenna. 18 kB onboard flash storage.

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