Not only do we provide first-class hardware and software. Our customers also receive top service support and contact at all times: We are always there for you with the right support at the right time. Always looking ahead and always intent on optimization.
Because we want to give you good advice: for needs analysis and configuration, during implementation and while in operation. Worldwide. Fast. Uncomplicated.
Does all this service
make you curious?
To ensure that you can enjoy your investment, we will take care of everything that you don't necessarily have to know or do in detail. And we’ll start before you have even decided on a product: by making sure that you get first-class advice for the optimal configuration. This proactive service accompanies you along the entire product lifecycle. We take care of security, sustainability, and performance – so your solution always remains the optimal solution. Promised.
Pre-Sales ConsultingNeeds analysis and individual consulting for the configuration decision
You will receive documentation of our needs analysis, we will answer your questions and provide clear advice. We will also supply a feasibility study, the proof of concept and a project and rollout plan. So you can make your decisions with the utmost confidence.
Implementation & Development SupportSupport for implementation and development
We’ll take care of the hardware and software integration, application development, configuration, and all modifications. And naturally the testing and check of protocols. What’s essential: Everything has to be absolutely secure. And when we take care of it, it will be.
- Integration of hardware and software
- Application development (Win, Mac, iOS, Android)
- Product configuration and customization
- Hardware test and adjustment
- Communication Protocols
- Encryption and security solutions
Ongoing Service & SupportContinuous support during operation
You won't need to worry about optimization, reconfiguration and updates or tracking. We will handle it, and often by remote access so it’s extremely uncomplicated. We are also happy to share our knowledge by offering courses and know-how. Plus SDK – our Software Development Kit. So everything keeps running.
- Technical support
- Performance optimization
- Reconfiguration and upgrades
- Remote management solutions
- Training sessions and enabling activities
- Self-service knowledge center
- Software Development Kit (SDK)
And on our tendency to be perfectionists. That is why we offer you only innovative, high-quality RFID readers with maximum flexibility and functionality. But that’s not enough for us. We are also highly motivated to offer you exceptional service with our systems. Whether you are a large company or a startup. We’ll put ourselves in your situation, serve as your partner and ally – in particular when it comes to tracking, identifying and capturing new business segments with RFID.
Service squared: for our partners
As an OEM, integrator or systems software solution provider, you need to offer your customers service. That’s not always easy. ELATEC helps you set up and maintain seamless service processes. So your customers are satisfied. And you are satisfied. Because then we are satisfied.
Is yours a multinational company that intends to roll out its products worldwide? Or are you an agile startup hoping to test your idea on the market? We’ll go to work for you, delivering exactly the service you need along with first-class products. We will anticipate your needs and help when additional opportunities present themselves: With innovative solutions that match your business plans. With flexible and functional products that perform reliably. With service that leaves nothing to be desired.
As an original equipment manufacturer (OEM), integrator or software solutions provider, you’ll receive exactly the support you need from us: So you can meet your customers’ expectations for service and support. That is our understanding of a partnership. And we stand by that.
Integrators wishing to sell products with embedded RFID in a global market need to look for a reader that is certified in the markets they plan to serve. Each region or country has its own certification requirements. Many RFID readers are only certified for sale in certain countries or regions. If this is the case, integrators will need to have readers from multiple manufacturers in inventory to support all of the countries that they serve.
ELATEC readers are certified for sale in 110 countries across the globe. ELATEC TWN4 readers meet ISO standards ISO14443A/B (T=CL), ISO15693, ISO18092 / ECMA-340 (NFC). These certifications provide maximum market potential for integrators.
When selecting an RFID reader, it is important to consider how convenient it will be to update or reconfigure the reader once installed. RFID readers may need to be updated after installation to add new transponder technologies, functionality or security features. The ability to quickly and easily reconfigure installed devices saves time and money and adds convenience for both integrators and their end customers.
For maximum convenience, look for an RFID reader that can be reconfigured without physically removing the reader from its housing or connecting it to another device. These methods are labor intensive and costly. A contactless update card is fast and convenient for many scenarios; the end-user simply has to pass the contactless card over the reader to install the update. If you have a large installed reader base with many remote devices, you will want to look for remote configuration capabilities. Remote updates can be sent over a network, so distributed RFID readers on the network can all be updated at once. This option cuts labor costs and provides maximum convenience for customers with widely distributed devices. Convenient update options are an important element of customer satisfaction with RFID-enabled devices.
ELATEC readers support easy, convenient post-installation reconfiguration via a contactless CONFIG card or remote updates over a network.
RFID is a simple and convenient technology for end-users, but it takes a lot of technical knowledge to optimize an RFID solution for a specific application. To get the most from their investment, integrators need support from the RFID manufacturer at all stages of the process, from needs analysis and planning to post-installation support.
When selecting an RFID partner, look for technical expertise as well as a commitment to ongoing service at all stages of the process. Make sure that the customer support people that you are working with have the subject matter expertise to answer your questions and provide the right solution.
At ELATEC, we provide ongoing support, so you are always connected. Our customer support team is staffed by full engineers, so you can get expert advice and answers every time you call. We are available from anywhere in the world by telephone, email and remote session, in the major three world time zones and in many languages.