Not only do we provide first-class hardware and software. Our customers also receive top service support and contact at all times: We are always there for you with the right support at the right time. Always looking ahead and always intent on optimization.
Because we want to give you good advice: for needs analysis and configuration, during implementation and while in operation. Worldwide. Fast. Uncomplicated.
Does all this service
make you curious?
To ensure that you can enjoy your investment, we will take care of everything that you don't necessarily have to know or do in detail. And we’ll start before you have even decided on a product: by making sure that you get first-class advice for the optimal configuration. This proactive service accompanies you along the entire product lifecycle. We take care of security, sustainability, and performance – so your solution always remains the optimal solution. Promised.
Pre-Sales ConsultingNeeds analysis and individual consulting for the configuration decision
You will receive documentation of our needs analysis, we will answer your questions and provide clear advice. We will also supply a feasibility study, the proof of concept and a project and rollout plan. So you can make your decisions with the utmost confidence.
Implementation & Development SupportSupport for implementation and development
We’ll take care of the hardware and software integration, application development, configuration, and all modifications. And naturally the testing and check of protocols. What’s essential: Everything has to be absolutely secure. And when we take care of it, it will be.
- Integration of hardware and software
- Application development (Win, Mac, iOS, Android)
- Product configuration and customization
- Hardware test and adjustment
- Communication Protocols
- Encryption and security solutions
Ongoing Service & SupportContinuous support during operation
You won't need to worry about optimization, reconfiguration and updates or tracking. We will handle it, and often by remote access so it’s extremely uncomplicated. We are also happy to share our knowledge by offering courses and know-how. Plus SDK – our Software Development Kit. So everything keeps running.
- Technical support
- Performance optimization
- Reconfiguration and upgrades
- Remote management solutions
- Training sessions and enabling activities
- Self-service knowledge center
- Software Development Kit (SDK)
And on our tendency to be perfectionists. That is why we offer you only innovative, high-quality RFID readers with maximum flexibility and functionality. But that’s not enough for us. We are also highly motivated to offer you exceptional service with our systems. Whether you are a large company or a startup. We’ll put ourselves in your situation, serve as your partner and ally – in particular when it comes to tracking, identifying and capturing new business segments with RFID.
Service squared: for our partners
As an OEM, integrator or systems software solution provider, you need to offer your customers service. That’s not always easy. ELATEC helps you set up and maintain seamless service processes. So your customers are satisfied. And you are satisfied. Because then we are satisfied.
Is yours a multinational company that intends to roll out its products worldwide? Or are you an agile startup hoping to test your idea on the market? We’ll go to work for you, delivering exactly the service you need along with first-class products. We will anticipate your needs and help when additional opportunities present themselves: With innovative solutions that match your business plans. With flexible and functional products that perform reliably. With service that leaves nothing to be desired.
As an original equipment manufacturer (OEM), integrator or software solutions provider, you’ll receive exactly the support you need from us: So you can meet your customers’ expectations for service and support. That is our understanding of a partnership. And we stand by that.