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You have expectations.
And we will exceed them.

More service isn’t possible

Not only do we provide first-class hardware and software. Our customers also receive top service support and contact at all times: We are always there for you with the right support at the right time. Always looking ahead and always intent on optimization.

Because we want to give you good advice: for needs analysis and configuration, during implementation and while in operation. Worldwide. Fast. Uncomplicated.

Does all this service
make you curious?

How ELATEC makes it fun

To ensure that you can enjoy your investment, we will take care of everything that you don't necessarily have to know or do in detail. And we’ll start before you have even decided on a product: by making sure that you get first-class advice for the optimal configuration. This proactive service accompanies you along the entire product lifecycle. We take care of security, sustainability, and performance – so your solution always remains the optimal solution. Promised.

Service - with no ifs and buts

Focus

Analysis and documentation of your requirements to select the best solution for your needs

Planning

Design a plan for implementation and rollout that will give you optimal support for achieving your goal

Implementation

Integrate a customized RFID solution that fits into your existing software and hardware environment

Continuity

Ongoing contact and support to get the most out of the installation, in the future as well.

Enabling

Assistance and enabling for your support team so you can build your in-house expertise

Availability

Available from anywhere in the world by telephone, email and remote session. In the major three world time zones and in many languages. With a guaranteed fast response time

We quote...

Time-to-Market is getting more and more important for our customers.

The products of ELATEC help to reduce the Time-to-Market of our customers significantly as well as reducing design inrisk for the engineer as well.

Jürgen Schröder

Senior Product Manager NFC Infrastructure, NXP

Your services at a glance

Pre-Sales ConsultingNeeds analysis and individual consulting for the configuration decision

You will receive documentation of our needs analysis, we will answer your questions and provide clear advice. We will also supply a feasibility study, the proof of concept and a project and rollout plan. So you can make your decisions with the utmost confidence.

Our services

  • Needs analysis & documentation
  • Advice on the optimal configuration
  • Feasibility studies/proof of concept
  • Project and rollout planning

Implementation & Development SupportSupport for implementation and development

We’ll take care of the hardware and software integration, application development, configuration, and all modifications. And naturally the testing and check of protocols. What’s essential: Everything has to be absolutely secure. And when we take care of it, it will be.

Our services

  • Integration of hardware and software
  • Application development (Win, Mac, iOS, Android)
  • Product configuration and customization
  • Hardware test and adjustment
  • Communication Protocols
  • Encryption and security solutions

Ongoing Service & SupportContinuous support during operation

You won't need to worry about optimization, reconfiguration and updates or tracking. We will handle it, and often by remote access so it’s extremely uncomplicated. We are also happy to share our knowledge by offering courses and know-how. Plus SDK – our Software Development Kit. So everything keeps running.

Our services

  • Technical support
  • Performance optimization
  • Reconfiguration and upgrades
  • Remote management solutions
  • Training sessions and enabling activities
  • Self-service knowledge center
  • Software Development Kit (SDK)

What you can depend onOn us. Our solutions. Our services

And on our tendency to be perfectionists. That is why we offer you only innovative, high-quality RFID readers with maximum flexibility and functionality. But that’s not enough for us. We are also highly motivated to offer you exceptional service with our systems. Whether you are a large company or a startup. We’ll put ourselves in your situation, serve as your partner and ally – in particular when it comes to tracking, identifying and capturing new business segments with RFID.

Availability

High availability and short response times – when it has to be fast

Expertise

International team of experts – for finding an optimal solution

Transparency

Fair and transparent pricing – with no surprises

Service squared: for our partners

As an OEM, integrator or systems software solution provider, you need to offer your customers service. That’s not always easy. ELATEC helps you set up and maintain seamless service processes. So your customers are satisfied. And you are satisfied. Because then we are satisfied.

Even more smart solutionsUser authentication and access control via NFC and BLE

If you prefer smartphone-based solutions: We are happy to provide you with user authentication and access control via Bluetooth Low Energy (BLE) and Near Field Communication (NFC). You will have our assurance of secure and sustainable solutions with them as well – not least because we work closely together with the relevant market partners.

Consulting & system design

App development

Service promises that we won’t breakYou have a reliable partner in us

Is yours a multinational company that intends to roll out its products worldwide? Or are you an agile startup hoping to test your idea on the market? We’ll go to work for you, delivering exactly the service you need along with first-class products. We will anticipate your needs and help when additional opportunities present themselves: With innovative solutions that match your business plans. With flexible and functional products that perform reliably. With service that leaves nothing to be desired.

A support team with experts with real-world experience – for straightforward help

Short response times for requests – so your business stays up and running

Fair and transparent pricing – with no surprises

Our Services for OEMs and Solution Providers

As an original equipment manufacturer (OEM), integrator or software solutions provider, you’ll receive exactly the support you need from us: So you can meet your customers’ expectations for service and support. That is our understanding of a partnership. And we stand by that.

Your alternatives: NFC and BLE solutions for authentication and access control

Would you like a smartphone-based solution for authentication and access control? Gladly: We are your experienced partner for the integration of Bluetooth Low Energy (BLE) and Near Field Communication (NFC) solutions. We have a network with relevant special providers that we can call on for your individual solution.

Consulting and System-Design

App Development

Credential Management

Managed Services Support

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