Support center

ELATEC offers a wide range of services and solutions for customers. The support center videos, datasheets and development packages help you to understand and leverage our products. Newsletters and white papers update you on new products and latest market trends.


Find answers to questions somebody else might have had before.



Watch tutorials and demos regarding our products and services.



Find data sheets of our products as well as Development packages.



After opening a new RMA customers have to return the claimed product within 14 days.

RMA Fill In Form


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White paper

Get a quick overview of current topics and questions.

View white paper

Certificates and Declarations

You will find related certificates (e.g. ISO 9001) and declarations here.

View documents

Besides the self-service support center, we offer our B2B partners services for consultancy, design, management, upgrade, adoption and much more, including professional training.

Please contact our support team if you need one of the following tools and services.

  • Integration of ELATEC Products and Solutions into customer applications
  • Design support for integration of ELATEC solutions into customers’ devices and equipment
  • Flexible customer specific adoptions of ELATEC products, such as OEM branding of ELATEC products
  • Software design and development for mobile applications, like BLE, NFC and HCE
  • BLE mobile credential services and solutions, e.g., SSO single sign-on solutions, authentication, and digital identities
  • Development and production of customer specific products and derivates
  • Maintenance and service offerings
  • Remote management of ELATEC products
  • Remote firmware upgrades for ELATEC or customer specific products
  • Easier management of in-field products, like Upgrade Cards, Configuration Cards, Config Programmer Kit
  • Design and adaptation of customer specific antennas for our TWN products with external antenna, e.g., TWN4 Core module, TWN4 Nano module
Request support

You can request support by sending us an E-Mail: